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Director, Critical Care Services — Women & Children’s Hospital of Buffalo, NY

7-14-2015 10-20-36 AM

Director, Critical Care Services
Women & Children’s Hospital of Buffalo, NY


Bowen & Briggs, Inc. is conducting the search for Director of Critical Care Services at Women & Children’s Hospital of Buffalo, a Kaleida Health Facility. For more than 120 years, Women & Children’s Hospital of Buffalo (WCHOB) has been the regional center for comprehensive, specialized pediatric and women’s health services. Its 200 inpatient beds include a full range of pediatric, neonatal and women’s services. The hospital provides specialized care through a variety of outpatient clinics; serves as the designated Regional Perinatal Referral Center; and enjoys a reputation for innovation and research.  Currently Kaleida Health is building the new John R. Oishei Children’s Hospital on the Buffalo Niagara Medical Campus, anticipated to open November 2017. It will be an integral part of the campus, linking with Buffalo General Medical Center/Gates Vascular Institute, Roswell Park Cancer Institute, the new University at Buffalo (UB) Medical School and more.

Reporting to the Chief Nursing Officer, the Director of Critical Care Services is a key member of the hospital leadership team. The Director of Critical Care partners with physicians and clinical leaders to ensure outstanding services are delivered within the Neonatal Intensive Care Unit (60 beds) and Pediatric Intensive Care Unit (20 beds, plus 8-bed overflow). The Director is responsible for leading, enhancing, directing, organizing, and monitoring patient care related activities to ensure high quality services and family-centered care. The Director is involved in planning and executing projects related to program operations to ensure the achievement of strategic, operating, financial and customer services goals, such as: improving clinical operations, patient throughput, effective staffing and efficient use of resources. This is an exciting time as the organization plans for the new Hospital!

The Director will demonstrate commitment to the mission, vision and core values of CARE: centered around patient & family; accountability; respect and integrity; and excellence. Will be a change agent, with a transformational, participatory leadership style, engaging staff and stakeholders. Will enjoy mentoring and coaching staff and emerging leaders. A key area of focus is planning for the transitional planning and move to the new hospital, with particular emphasis on readiness for care delivery in the single room NICU. Other desired attributes include: excellent listening and communication skills; effective partnerships with physicians and other disciplines; high visibility and presence; mentoring and teambuilding; results-oriented and highly accountable.

Ideal candidates will have significant neonatal and/or pediatric critical care leadership experience, with a strong understanding of clinical care, operations and process improvement. Experience with planning and moving to a new or renovated facility is desired, particularly transition in care processes related to the single-room NICU. Will have demonstrated success in teambuilding and enhancing the patient/ family experience. Experience in a union environment is highly preferable. A Master’s degree in Nursing or related field is required, along with BSN and current or eligible NYS RN license.

Buffalo, NY offers an array of arts, professional and participant sports and outdoor activities, along with a recently redeveloped waterfront, countless new restaurants, historical sites and notable architecture, including several Frank Lloyd Wright structures.

Bowen & Briggs, Inc., a national search and consulting firm specializing in children’s healthcare, is conducting this search. If you are aware of an exceptional leader who may be interested in learning more about this opportunity, please contact us in confidence:


Dorothy A Bowen, President
direct: 843-757-0092
Lucia T. Cox, Vice President
direct 877-853-9611